SENTINEL VAULTS LIMITED TERMS & CONDITIONS (‘TERMS’)
Waterloo Exchange, Waterloo Road,
Ballsbridge, Dublin 4.
Tel: 01 667 8370
Email: [email protected] | www.sentinelvaults.ie
1. DEFINITIONS – In these Terms the following definitions apply
1.1 Box(es): means the safe-deposit box(es) hired by a
Customer at a Branch pursuant to the Contract as more
particularly defined in the contract:
1.2 Branch: means the Sentinel Vaults branch office where a
Customer has a Box as more particularly defined in
1.3 Contract: means the legally binding document(s) that
governs the relationship between Sentinel Vaults and the
Customers(s) for the Supply of the Services by Sentinel
Vaults to the Customers (s) (also referred to as ‘SV02
New Contract’):the Contract incorporates these Terms
as amended from time to time, and are subject to the
provisions of these Terms:
1.4 Customer(s): means any persons(s), natural, corporate
body or analogous entity, as more particularly identified
as ‘the Customer(s) as the case may be in the Contract to
whom the Services are supplied by Sentinel Vaults. There
are two types of customers:(1) Individual- see 10.4a, (2)
Joint Account-see 10.4b.
1.5 Deposit: Means the sum of money paid upon
commencement of the Contract , refundable under the
provisions of these Terms, and as more particularly defined
1.6 Fee: means the fee charged by Sentinel Vaults for the
Services supplied by Sentinel Vaults to the Customer as
more particularly defined in the Contract:
1.7 Initial period: means the initial term of the Contract,
commencing on the Start Date, and as more particularly
defined in the contract;
1.8 “Insolvent” means in the case of a natural person the
presentation of a bankruptcy petition or the issuing of an
application under the Personal Insolvency Act 2012 or in
the case of a corporate body the appointment of, or the
application for (or other step taken in relation to)
the appointment of, a liquidator, provisional liquidator,
administrator, administrative receiver or receiver, the
entering into of a scheme of arrangement or composition for
the benefit of creditors generally, any re-organisation,
moratorium or other administration involving its creditors
or any class of its creditors, the proposal or passing of a
resolution to wind it up (other than a voluntary winding-up as part of a
reorganisation) or the company becoming unable or being
deemed to be unable to pay its debts as and when they fall
due within the meaning of section 214 of the Companies
1.9 Insurance Amount: means the sum stated on the Contract;
1.10 Nominee: Means person authorised by the Customer in
accordance with the procedure set out in paragraph 16 to
have access the Box
1.11 Notice: means written communication by either Sentinel
Vaults or the Customer(s), in the prescribed form, and as
more particularly set out in the Terms.
1.12 Price List: means the list of Fees payable In respect of the
services (as amended from time to time).
1.13 Schedule of Additional Charges: means the list of
additional charges (as amended from time to time) payable
by the Customer to Sentinel Vaults in relation to the
Contact and these Terms, and annexed hereto.
1.14 Services: means the supply of safe deposit services and
document safekeeping service provided by Sentinel Vaults
to the Customer(s) pursuant to the Contract including any
additional services provided by Sentinel Vaults as specified
in the Schedule of Additional Charges.
1.15 Start Date: means the date on which the Contact is signed
by the Customer(s), or if different, the ‘Start Date’ as
stated in the Contract.
1.16 (a) Termination Date for Safe Deposit Box: means the
date the customer returns both keys and surrenders the
box back to Sentinel Vaults. At this date the contract
is terminated pursuant to paragraph 12 and/ or 13.If
the keys are not returned, the box will be automatically
renewed and a renewal fee and additional charges will
(b) Termination date for Document Safekeeping: means
the date the documents are collected and all charges fully
1.17 Renewal date: means the date at the end of the paid up
1.1 8 Special Instructions: means the written authority by the
customer(s) to Sentinel Vaults granting special conditions
in relation to access to the safety deposit box and/or
document safekeeping, pursuant paragraph 16.
1.19 Document Safekeeping:Referred to as “DSK”. A service for
safekeeping of documents only in a tamper evident wallet.
2.1 All references to ‘you’ or ‘your’ in the Contract and/or
these Terms include(unless the context otherwise requires)
all Customers and shall be legally binding on all such
2.2 All references in the Contract and/or these Terms to: Box,
Deposit, Fee, Initial Period, Insured Amount, Services
and Start Date are subject to further definition within the
2.3 Subject as otherwise provide by the Contract, all
references in the Contract and/or these Terms(unless
otherwise stated) are subject to the following provisions:
(a) a person or persons shall include any natural person,
company, firm, partnership, trust, public body or other
(b) a reference to a party includes its personal
representatives successors or permitted assigns;
(c) references to ‘paragraphs’ or to ‘paras ‘ are to
paragraphs of these Terms;
(d) reference to statute or statutory provision is a
reference to such statute or provision as amended or reenacted.
A reference to a statute or statutory provision includes
any subordinate legislation made under that statute or
statutory provision, as amended or re-enacted;
(e) all references made in the singular shall include the
plural and vice versa where the context so permits;
(f) any phrase introduced by these Terms including any
similar expression shall be construed as illustrative and
shall not limit the sense of the words preceding those
(g) all headings used in these terms are for ease or
reference only and shall not affect the interpretation of
these Terms or the Contract.
3. APPLICATION OF THESE TERMS
3.1 These terms shall apply to the Contract and will govern the
entire relationship between Sentinel Vaults and you for the
duration of the contract.
3.2 IMPORTANT NOTICE: You should read these Terms
Your Signature of the Contract will be treated by as your
acceptance of all Terms and will serve as evidence that
you have read and understood them.
3.3 You should note in particular the contents of paragraph
7 (concerning suspension of the Services), paragraph 14
(concerning consequences of termination which contains a
right to break open Boxes and dispose of contents in
certain circumstances),15 ‘our liability to you’ (which
contains certain limitations and exclusions), 9.4 (which
contains any ‘indemnity’ which we require from you), 22
(which sets out certain rights which we may exercise over
all contents of the Box), 8 (concerning your liability for
keys, cards and codes), and 27.1 (regarding the joint and
several liability of Customers).
3.4 If you are entering into the Contract as a Consumer these
Terms do not affect your statutory rights
4. CHANGE TO OUR TERMS
4.1 These Terms will only be changed and/or amended in
accordance with the provisions of paragraph 21 and 27
5. FEES, DEPOSIT, CHARGES & PAYMENT
(a) You are liable to us for the Fee, which must be paid
for the initial period on or before the Start Date and, in the
event of any extension of the Contract period, in advance
or renewal on demand. Sentinel Vaults customarily reviews
its prices once a year. In the event if any price increase
we will notify you when your Contract comes up for
renewal and give you the opportunity to either renew
your Contract on the revised terms or to terminate your
(a) The Deposit must also be paid by you to Sentinel
Vaults on before the Start Date. Subject to the provisions
or these Terms, including but not limited ot the payment of
all Fees, removal of all contents and return of Keys,
the Deposit is refundable on termination or expiry of the
Contract, provided you return intact to us all keys for the
Box and all monies owing to us under the Contract (and
these Terms) and all such monies have been paid by in
(b) As at the Start Date, the Deposit is not subject to VAT.
However we reserve the right to apply VAT if and when VAT
5.3 Other charges:
(a) All other charges that may be payable by you any time,
whether in relation to additional services or any other
charges which you may from time to time incur, are as set
out in our Price List and Schedule of Additional Charges
from time to time and annexed hereto.
(b) Any additional Charges are payable by you(in the case
of any additional services you require) in advance and (in
the case of all other charges) on demand.
5.4 Price List and Schedule of Additional Charges
(a) Prices for rental of our Boxes are as stated in our Price
List. Our price List and Schedule of Additional Charges
are amended periodically. A copy of our latest price List
and Schedule of Additional Charges is available from our
branch to existing customers. As set out in paragraph
5.1 you will be notified of any price increase and you will
have the opportunity to either renew your Contract on the
revised terms or to terminate your Contract.
5.5 Method of Payment
(a) All payment may be made by cash, cheque, bank
draft, postal order, credit or debit card, we will not treat
any amount due and owing to us at any time as paid until
we are in receipt of cleared funds for the total amount
5.6 Currency and VAT
(a) The Fee and all our prices and Charges are quoted in
EURO (‘€’) and are, unless otherwise stated, inclusive of
Value Added Tax (‘VAT’) at the prevailing rate and where
6. LATE PAYMENT, NON-PAYMENT & INTEREST
6.1 All Fees and/or monies due under the Contract are be paid
within the time period stated in the Contract, these Terms,
the Price List and/or Schedule of Additional Charges, as
the case may be (‘Due Date’).
6.2 If you fail to pay any sums due to us at any time by the
Due Date, interest shall be charged by us on the
outstanding balance at the rate of 5% per month of the
annual fee, starting from one month after the due date,
until the date of actual payment.
6.3 Partial payments made towards your outstanding balance
will be applied In the following order:
(a) Interest accrued to date of payment.
(b) Any amounts payable in respect of fees due for other
services rendered/performed in accordance with the
Schedule of Additional Charges and.
(c) Any amounts payable in respect of the Fee.
7. SUSPENSION OF THE SERVICES
7.1 In the event of non-payment by the Due Date for payment
of the Fee or any of our charges applicable from time to
time, we reserve the rights to immediately suspend the
Services without further notice.
7.2 Pursuant to paragraph 7.1 above:
(a) We will not allow you access to the Box; and
(b) All our liability to you in respect of any of the contents
of the Box Shall cease, until such time as all outstanding
amount shall have been paid to us in full together with
(c) We may refuse to provide additional services;
(d) We will not deal with correspondence, instructions
queries and requests referred to in paragraph 19.
8. SAFE DEPOSIT BOX AND KEYS
8.1 There are a total of two keys made for each safe deposit
box. Both of these keys are available for your use. We will
give these keys to the first Named Customer at the time of
opening the box.
8.2 You are responsible for the safe-keeping of both these keys
at all times.
8.3 We do not retain a key or any copy.
8.4 We cannot access the safe deposit box once the keys have
been released to you without breaking open the Box.
8.5 You are not entitled to make or have made nor are you
entitled to allow any other person to make or have made a
copy of the keys or any of them.
8.6 All keys remain the property of Sentinel Vaults at all times.
8.7 You must notify us in writing immediately in the event
that any of the keys are mislaid or lost. In the event that
drilling the box is required, Sentinel Vaults will need
sufficient authorization, valid identification and payment.
In the case of a Joint Customer, we will need authorization
from either customers. For the avoidance of doubt, we
will not accept instructions to drill a box from a nominee
person. We will in such circumstances replace the lock to
the safety deposit box and provide you with two keys to the
replacement lock subject to the prior payment by you to
us of the relevant costs as set out as per our Schedule of
8.8 You acknowledge that your rights with regard to the Box
are those of a licensee and nothing in these Terms
grants you any right of ownership of the Box or any
premises in which it is stored or otherwise kept.
8.9 You further acknowledge that we are not aware of the
contents of the Box/Document Safekeeping and have no
knowledge as to the purpose of the storage or the use to
which the contents of the Box/Document Safekeeping may
be put at any time. You further acknowledge that while
we will maintain reasonable atmospheric conditions we
will not tailor such conditions to the contents of the
Box/Document Safekeeping and will not be liable for
deterioration of such contents.
9. CONTENTS OF SAFE DEPOSIT BOX
9.1 It is a matter for you to insure the items you intend to
store in the Box throughout the Terms against all damage
and loss to the full replacement value and we will not be
liable to you in respect of the same, save as specifically
provided for in these Terms.
9.2 The Box is designed to store papers, valuables and other
items of a similar nature. By entering a Contract you agree
that you will not bring into any of our offices or Branches
nor place in a Box and will ensure that no Box contains
anything that is illegal, offensive, immoral, obscene,
indecent, defamatory, slanderous, libelous, noxious,
poisonous, corrosive, inflammable, explosive, radioactive
or unstable. Nor any living organism or any other
substance or material which may be the subject of any
ban, embargo, import restriction, crime, including, but not limited to
proceeds of prostitution or drug trafficking, nor anything
which is otherwise unlawful or which has or may be used
in any act of terrorism or which will or may cause any harm
whatsoever to any person, premises, or place including (without
limitation to the Box or to any of our offices Branches,
employees, agents, contractors, customers or visitors. For
the avoidance of doubt, the following cannot be stored
in the safe deposit box; anything dangerous/hazardous,
flammable liquids, any kind of liquids, items with low
ignition points, narcotics, oils, weapons or ammunition,
explosives, living plants, living creatures, drugs, child
9.3 IMPORTANT NOTICE: We are under a legal obligation to
report to the Gardai, Revenue Commissioners, Department
of Justice and other relevant authorities any suspicions
of, without exclusion or limitation, Money Laundering,
Proceeds of Crime (including tax evasion) and / or Terrorist
Financing without further notice.
9.4 You agree to fully indemnify Sentinel Vaults (which means
you must fully compensate us for) and pay us all costs,
Charges, expenses, claims or damages that we incur or
which are made against us in the event of any breach
by you of paragraph 9.2 in respect of all and any harm,
damage or loss whatsoever or howsoever incurred that we
or any of our employees. Agents, contractors, customers or
visitors to our premises suffer.
10. ACCESS & INSTRUCTIONS
10.1 We will inform you of the procedures which you must
follow to access the Box at the time you open your box
with us. Your access to the Box is subject to the Contract
and these Terms.
10.2 Access to the Box will be available during our Standard
Opening Hours and will be available only to the Customers
or Nominees on the production of the Key and such
identification as we may reasonably request. No access
will be permitted to the Box if sums are outstanding to
us at such time. You will comply with our reasonable
instructions when on our premises and will not do anything
that may affect the rights of our other customers or cause
damage or loss to such premises or the property of any
10.3 We will not accept any instruction given at any time, by
a joint customer which has as at its aim, object or effect,
prohibition or restriction of access of the other joint
customers to the Box, whether given orally, in writing or
(a) Individual customer will have full access, during
our standard opening hours, and will have the power or
authority to add or remove any nominees from their safe
deposit box without the consent or knowledge of the
(b) Joint Account Customers will individually have full
access, during hour standard opening hours. We will not
accept any instructions given at any time by any Joint
Customer to lock out or freeze another Joint Customer
from the joint safe deposit box.
In order to add or remove a nominee(s) to the box, signed
authorization from both joint customers is required.
(c) Nominee(s) only has rights of access to the Box/
Document Safekeeping .A nominee cannot add or remove
anyone from a Box/Document Safekeeping.
10.5 A record of all access for the past 30 days is available
for review on request. There will be an additional fee for
this service, as per Schedule of Additional Charges. Our
records relates access only.We have no records of the
contents placed, held or removed from the Box/Document
11. LAWFUL SUSPENSIONS OF SERVICE & COOPERATION WITH LAWFUL AUTHORITIES
11.1 Pursuant to any lawful instructions, notices or orders
which we may receive from time to time from any local,
national or supra-national authority (including any court of
law) having jurisdiction in the Republic of Ireland (‘Lawful
(a) We reserve the right (acting in our sole discretion) to
refuse any person (including existing customers) access
to any of our offices or Branches and / or safe deposit
boxes and to all/any of their (or its) contents at any time
pursuant (‘Lawful Suspension of Service’)
(b) We also reserve the right (acting in our sole discretion)
to allow access at any time to any of our offices or
Branches and/or safe deposit or breaking open the Box)
and to all / any other information, notes, correspondence
and records which may from time to time we hold in
whatever form or media and to show, deliver up, release
or provide copies of the same in each case to such Lawful
Authorities as we may be directed to grant access pursuant
to any such instructions, notices or orders. We are not
required to notify you in such circumstances.
11.2 In the event that we receive any instruction, notice or
order pursuant to paragraph 11.1 above, we reserve the
right, with out prejudice to any other rights we may have
under the Contract or these Terms, to refuse to renew any
11.3 For the avoidance or doubt,we do not accept the authority
of any judgment, order notice or instruction of any
authority not having jurisdiction in the Republic of Ireland.
12. COMMENCEMENT, DURATION AND RENEWAL
12.1 The Contract will commence on the Start Date and will
continue in force the Initial Period, unless it is extended
by agreement between us in writing or terminated in
accordance with the provisions of paragraph 13.
12.2 We reserve the right in our sole discretion, not to renew a
Contract upon termination howsoever occasioned.
12.3 The Initial Fee is payable on the Start Date. We will issue
an invoice to you detailing all Services agreed and the
amount charged by us.
12.4 We will issue an invoice to you before the end of the Initial
Period or any period of extension. You must pay such sum
or give us written notice of your intention to terminate the
Contract within 14 days of renewal date. In the event that
you fail to respond, the Contract will renew at the expiry
of the term or period of extension and the provisions of
paragraph 14.3 may apply. It is a matter for you to ensure
that you have provided us with the correct address and
notified us of any change of address.In the event that you
have not surrended your keys, the contract will be renewed
and a charge applied as per the Schedule of Additional
Charges, for non payment of the box rental or document
The Contract will renew automatically after the term
if no notice is given prior to expiry, or, in the event of
an extension to the Contract, at the end of the period
13.2 Early termination
(a) If instructed by you, following our receipt from you
of notice in writing together with all keys relating to the
Box and your collection of all items remaining in the Box,
we will terminate the Contract earlier. Subject to any
deductions which we may make provided for in our Terms,
we will refund to you the Deposit, but we will at no time be
liable to you for any refund in whole or in part of the Fee.
13.3 We may terminate the Contract:
(a) Immediately on notice in writing to you in the event
that we become aware of or reasonably suspect any breach
of the terms of paragraph 9.2;
(b) Immediately without further notice in the event of a
material breach by you of any of our Terms which has not
been remedied by you within 30 (thirty days) of our notice
to you in writing specifying the nature of the breach and
the remedy required;
(c) On 30 days notice, in the event that we have not
received payment of all amounts due and owing to us by
the expiry of a period of 90 (ninety) days following the Due
Date on which the first amount outstanding became due;
13.4 Either party may terminate the Contract if the other party
14 CONSEQUENCES OF TERMINATION
14.1 At the end of the Term:
(a) All outstanding Fees and other Charges due to us shall
immediately be paid by you;
(b) you shall immediately remove all contents from the
(c) Save for the purposes of paragraph 14.1(b), all your
rights of access to the Box shall immediately cease;
(d) You shall immediately return to us by hand or by
recorded delivery all keys relating to the Box in your
possession or control; and
(e) Sentinel Vaults shall be immediately released from all
further obligations to you.
14.2 In the event that, contrary to the above requirements,
we do not receive all keys and/or you do not remove all
remaining contents of the Box, you shall be liable for and
shall pay to us on demand all relevant charges set out in
our Schedule of Additional Charges, together with interest
on them (accruing in accordance with the provisions of
paragraph 6), if any, and all other costs and expenses
which may reasonably incur. You will continue to be liable
for and must pay to us all Fees until such time as we are
in receipt of all keys and you have vacated the Box. If the
above requirements have not been met by you, we shall be
entitled to take all the steps detailed below in paragraph
14.3 which are referred as applying following termination.
14.3 Following termination of the Contact pursuant to paragraph
12.4 or 13, and in the event that you have not removed
all contents of the Box and cleared the full outstanding
balance of monies due to us within 30 (thirty) days of the
Termination Date, the following terms shall apply:
(a) We shall be entitled, having given not less than 90
(ninety) days of our intention to do so, to break open the
(b) In the event that we break open the Box, we shall do
in the presence of a Sentinel Vaults Branch Manager and
a legal representative nominated by us (‘Witnesses’).
(c) An inventory of all items found in the Box shall be
made and shall be signed by the witnesses and such
inventory shall be conclusive as to the nature, description
and amount of any items found in the Box.
(d) Any Notice served by us under this paragraph 14.3
shall set out the date and time when the breaking open of
the Box is to take place and will be sent out no less than
30 (thirty) days in advance of the appointed date. It is a
matter for you to ensure that you have provided us with the
correct address and notified us of any change of address.
(e) We shall be entitled to dispose of the contents of
the Box opened pursuant to this paragraph 14.3 in such
manner as we shall, acting in our sole discretion, think fit
including, without limitation , by way of sale ,auction or
destruction and without further Notice to you. We shall
be entitled to recover from the proceeds of such disposal
or directly from you (including by way of deduction from
the Deposit) all Fees, Costs, Charges and interest which
are outstanding to us and all further costs, charges and
expenses which we may reasonably incur in relation to
breaking open the Box pursuant to this paragraph (or
otherwise as the case may be).
(f) We will apply the proceeds from any disposal in the
order set out at paragraph 6.3. If sums raised by any
disposal do not cover the sums due to us we reserve the
right to recover such sums from you.
(g) Any items that are not disposed of or destroyed will be
held by us(at our sole discretion)in a manner that we deem
(h) After deduction from any proceeds of any disposal
of sums due to us under the Contract, any remaining
sums will be de posited into a Euro denominated account
managed by us and returned to the Customer on demand.
Any excess cash recovered by us that is not in Euros will
be converted into Euros at the prevailing retail exchange
rate. The Customer will not be entitled to claim any
interest or other payment in relation to any sums held by
Sentinel Vaults under this paragraph.
14.4 If you are a company and become insolvent we shall allow
access to the Liquidator or Receiver to open the Box
provided that such person (i) produces to us a valid copy
of their appointment, (ii) produces to us evidence of their
identity, and (iii) enters into an indemnity in our favor in
a form satisfactory to us. For the avoidance of doubt, the
paragraphs 14.3 and 22 will apply. Where Sentinel Vaults
has been directly notified of the appointment of a
Liquidator or Receiver a copy of any notices served under
these Terms will be sent to such Liquidator or Receiver.
14.5 Neither the expiry of the Term nor the termination of the
Contract for any reason will affect any rights or liabilities
which have accrued prior to expiry or termination nor
affect any of our Terms which are intended (whether
expressly as shall be necessary or by implication) to
survive expiry or termination nor such part of our Terms as
shall be necessary to survive in order to properly interpret
and/or give effect to such provisions.
14.6 For the purposes of this paragraph all references to “Term”
shall be to the period beginning with the Start Date
an ending with the date of expiry of termination of the
Contract (as appropriate) for whatever reason.
15. OUR LIABILITY TO YOU
15.1 Safe deposit box/DSK
(a) Subject to the provisions of paragraph 15.2 below,
our entire liability for loss or damage to the contents of
safe deposit box/dsk (individually and collectively and
as deposited by you from time to time) is limited to the
amount set out in the Contract.
15.2 Limitation on liability
(a) We do not accept responsibility for the acts or
omissions of any third parties acting outside of our
authority or control, nor to the extent that any loss or
damage would be covered by any insurance cover which
you or the injured party may have or which may otherwise
be applicable, nor
to the extent that any loss or damage occurs as a result
of your own negligent acts or omissions or as a result of a
breach by you of any of our Terms or for any instructions
issued by us from time to time, nor to the extent that
such loss or damage occurs due to ordinary wear and
tear or natural deterioration or atmospheric or climactic
conditions, nor any time for any cash deposited with or
sent to us.
(b) In no event are we liable to you or to any other person
for any property and non–property related damage (namely
that referred to in law as ‘indirect ‘or ‘consequential’ loss),
including (without limitation) any loss of data, profits,
goodwill, business opportunities or contract, or any other
economic loss what so ever (whether direct or indirect)
arising out of or in connection with the Contract.
(c) None of the provisions of this paragraph 15.2 nor of
any other provision of our Terms shall have the effect of
excluding or limiting our liability in respect of personal
injury or death which results from our own acts or
omissions or from the negligent acts or omissions of our
employee or agents or agents whilst acting within our authority
or instructions or for any other liability that cannot be
lawfully limited or excluded under Irish Law
(d) We are unable to insure against all potential liabilities
that may arise through our customer’s use of our service.
We therefore strongly advise you to insure contents against
any losses you may suffer for which we do not accept
liability under this paragraph and, where we do accept
liability, any losses you may suffer in excess of the sum
stated in the Con tract under “Contractual Liability”.
15.3 Circumstances beyond our control
We are not liable to you in the event that we are unable to
per form any of our obligations to you or our performance
of any our them is hindered or delayed due to any
circumstances outside of our reasonable control, including
(with our limitation) any strikes, lock-outs, or other
industrial action, labor disputes, act of God, war, riot, civil
commotion, malicious damage, compliance with any law
or governmental or court order, rule, regulation, instruction
or direction, statutory obligation (including obligations as
to health and safety), failure of public or private transport
or any action of any government or regulatory body,
accident, break-down of plant and machinery, fire, flood
or storm, other adverse weather con ditions(including
heavy rainfall, hail ,snow, fog or frost) any cut of failure
of power equipment, systems or software, any siege, acts
of terrorism , police or security alerts or any resulting
precautionary measures taken.
16. NOMINEE & SPECIAL INSTRUCTIONS
16.1 Special Instructions are instructions given by the
individual or joint account holders for the benefit of a
16.2 Sentinel Vaults will accept “Special Instructions” by the
individual or joint account holders authorizing another
person (the nominee) access rights to their safe deposit
box or document safekeeping.
17. DEATH OR MENTAL INCAPACITY OF CUSTOMER
17.1 In the event of your death or incapacity of the Individual
customer, we will allow access to the safe deposit box
and/or document safekeeping to person(s) named in your
Special Instructions form.
17.2 In the event of death or incapacity of a joint customer, the
surviving or other customer can continue to have access to
the Box in accordance with the Terms and continue to be
liable for the Fees.
17.3 In the event of death or incapacitation of both Joint
Customers, we will allow access to the safe deposit box
and/or document safekeeping to person(s) named in your
special Instructions form.
17.4 In the event that there are no “Special Instructions” on
file, we are under no obligation to allow access to the Box
to any person claiming to be your personal representative
or appointed attorney, unless such person shall (i) produce
to us on demand a valid grant of probate or letters of
administration appointing such person as the executor
or administrator of your estate or valid appointment and
registration as enduring attorney, (ii) produce to us on
demand evidence of their identity, and (iii) enter into an
indemnity in our favor in a form of satisfactory to us.
17.5 We may in our absolute discretion, upon production
of such evidence, as we shall determine suitable and
upon receipt of an indemnity in such form as we shall
reasonably require, allow access to the Box to such person
or persons requiring such access solely for the purposes of
inspection with a view to producing a probate valuation.
17.6 Nothing in this paragraph 17 shall affect entitlement of
any other person authorized pursuant to the Contract to
access the box.
17.7 Where Sentinel Vaults has been notified directly that a
Personal Representative or Solicitor has been appointed to
act, a copy of any notice served under these Terms will be
provided to such Personal Representative or Solicitor.
17.8 Additional charges may apply as Sentinel Vaults will need
to verify the authenticity of any certificates and/or court
17.9 In the event a court order is received, Sentinel Vaults will
need to authenticate the court order. Additional charges
will apply. For the avoidance of doubt, the box will be still
renewed and cannot be closed until the court order has
18. YOUR DETAILS
18.1 It is your responsibility to ensure that the details which
you provide to us are correct and to notify us of any
changes. We will not accept any changes unless they are
given to us in writing and signed by the person to whom
those details relate.
19. DEALING WITH CORRESPONDENCE, INSTRUCTIONS, QUERIES AND REQUESTS
19.1 Where we receive any correspondence, instruction, query
or request from any Customer we will correspond and deal
directly with that person. We are under no obligation to
notify any Customer of any correspondence, instruction,
query or request received at any time from any other
Customer. You must clearly set out in all correspondence
your name, address, and the box number.
19.2 Additional charges will apply in relation to dealing with
queries and requests as set out in the Schedule of
Additional Charges. Our records relates to access only. We
have no record of the contents placed, held or removed
from the Box.
20.1 We will treat all notices, correspondence, instruction,
query or request (including for access to the Box) which
we receive from you at any time as having been sent, given
to or made of us with the complete and unconditional
authority of all Customers.
21. DOCUMENTATION, INFORMATION AND PRICE-LISTS
21.1 We make every effort to ensure the accuracy of the
information contained in all our documents, notices,
price lists and other information published by us from
time to time, including on our website. However, content
may be subject to change from time to time. Where such
documentation, notices, price lists or other information
normally appears on our website we will post updates on
our website. This paragraph does not apply to changes
to our Terms which are dealt with by paragraph 27.5.
Customers must check our website for the latest T&C’s.
22. OUR RIGHT OVER CONTENTS
22.1 In the event of any failure at any time by you to observe
any breach by you of any of your obligations to us
(including without limitation in respect of any payments,
costs, charges or expenses and any interest accruing
thereon) we shall have a right (called in law “a lien”)
(which shall supersede all others) which we may exercise
over all of the contents of the Box/DSK and which (in the
extent of its exercise) shall not be released by us unless or
until you have remedied all such failures and / or breaches
to our reasonable satisfaction and we have recovered all
loss or damage to us directly attributable to such failures
and / or breaches. We shall have the right to break open
and dispose of contents in the circumstances and in the
manner as set out in paragraph 14.3.
23. DATA PROTECTION
23.1 Personal data which we obtain from you is used solely for
the purpose of administering your box and in connection
with the proper performance of our contractual obligations
to you. It is also used in connection with the maintenance
of our accounts records, tracking and verification in
accordance with our security procedures. It may also
be used to check your credit history. You authorise us
to use the personal data which we obtain from you for
these purposes. We may pass such information as may be
required from time to time in connection with the recovery
of your liability of any unpaid debts. We may disclose your
personal data to any of our ’group’ companies from time
to time, which expression shall include all our associated
companies including any subsidiary or holding company
as defined in the Companies Act 1963 (as amended).
We will not otherwise transfer your personal data to third
parties save as permitted under the provisions of the Data
Protection Acts 1998 and 2003 or as required by law.
23.2 We may use your personal data in connection with
marketing and promotions.
23.3 If you wish make a request for access to or removal of any
of your personal data, require details of the personal data
which we hold relating to you or have any queries relating
to data protection, you should write to to us at Sentinel
Vaults, Waterloo Exchange, Waterloo Road, Ballsbridge,
23.4 For further information on how we treat your personal data
and security policy available to our customers.
24.1 We treat all information which you supply to us at any time
in confidence. We will not disclose any such information to
any third parties save as authorised by you or as otherwise
provided for by our Terms. We take proper and reasonable
steps to maintain the confidentiality of such information
during the period of our contractual relationship with you.
We are not responsible for the disclosure loss or theft or
any such information or any documentation or materials
containing any such information where the subject matter
was at that time already in the public domain. We may
from time to time may be required to disclose such
information to third parties pursuant to paragraphs 9 and
11 and may lawfully do so without being in breach of this
paragraph or any other duty which we owe to you.
24.2 It is your responsibility to keep safe any keys and to keep
secret any passwords and/or codes] which you may use or
which we may provide to you from time to time. We are
not responsible for any consequences (of whatever nature)
arising from your loss of such keys or from your disclosure
of such passwords or codes.
25.1 All documents, notices and other information which we
may issue or which we are required to give to you from
time to time will be sent by us by prepaid post marked
for the attention of the First Named Customer and to the
postal address for that person set out in the Contract or
as subsequently notified to us by that person in advance
in writing. It is a matter for you to notify us of any change
of address. All such documents, notices and other
information shall be deemed to have been duly served 4
(four) days after posting in the case of an address in the
Republic of Ireland and 14 (fourteen) days after posting in
the case of an address outside of the Republic of Ireland.
We are not required to copy any such documents, notices
or other information to any other persons including any
other Customer and service by us of the First Named
Customer shall be deemed to have been properly made on
25.2 All documents, notices and other information which you
may issue or which you are required to give to us from
time to time must, save as otherwise expressly provided
for in our Terms, be sent to us at: c/o The Branch Manager
at the branch address where your box is held by prepaid
post or be accompanied by a letter bearing your
original signature. All such documents, notices and other
information shall be deemed to have been duly served on
the date our actual receipt of the same. We are entitled to
treat such documents, notices or information received by
us from any Customers as having been issued to us with
the authority of and duly served on us by all customers.
26. WEBSITE & EMAIL
26.1 Our website is https://www.sentinelvaults.ie (or such
website address as we may notify you of from time to time)
26.2 We do not use linking or framing on our Website and we
are not responsible for the content policies or services of
any other persons or sites linked to or accessible via our
26.3 Use of our Website is subject to the terms and conditions
of the Website as posted from time to time.
26.4 Any communication from us to you via email will only be
made from an authorized SENTINEL VAULTS email user
and will carry the suffix @sentinelvaults.com and/or @
sentinelvaults.ie. Should you receive an email from an
email address carrying any other suffix, please inform us
(in writing) immediately and do not respond to such an
27.1 Joint and several liability
For the avoidance of any doubt, all Customers named on
the Contact are parties to the Contract and are jointly and
severally liable in respect of all their obligations arising
under it. This means that all Customers are responsible
for performing your obligations under the Contract and all
Customers are liable in the event if any breach of them
made by any Customer.
27.2 Transfer, assignment and sub-licensing
The Contract is personal to Customers and neither it nor
any of its provisions or any Customers obligations or rights
or privileges under it may be transferred, assigned or sublicensed
by any of them either in whole or in part at any
time to any other person.
No failure by us to enforce or delay by us in enforcing any
of Terms at any time shall amount a waiver or release of
any of them and shall be without prejudice to any subsequent
requirements or action
We may be required to amend our Terms to comply with
changes in the law or regulatory and other requirements.
The terms and conditions which will apply to the Contract
are those set out here. Our Terms may not otherwise be
varied or amended save in writing by us signed by our duly
authorised representative. A copy of our Terms is available
to all customers at our office and on our website. Our
latest version of our Terms and Conditions will supersede
all previous versions.
(a) If a court or any other competent authority find that
any provision to the Contract and/or these Terms (or part
of any provision) is invalid, illegal or unenforceable, that
provision or part-provision shall, to the extent required, be
deemed deleted, and the validity and enforceability of the
other provisions of the Contract and / or these Terms shall
not be affected.
(b) If any invalid, unenforceable or illegal provision of the
Contract and / or these Terms would be valid, enforceable
and legal if some part of it were deleted, the provision
27.6 Opening Times
(a) Our Branch opening time may vary between our offices
and are as detailed on our Website from time to time.
(b) Our current opening hours are 09:30 – 17:30 Monday
to Friday and 11:00 – 15:00 Saturday and Sunday. Closed
on public holidays, Christmas Day, St. Stephen’s Day
and New Year’s Day. We reserve the right to make minor
changes to these opening hours from time to time which
shall be detailed on our Website.
27.7 Closure / Relocation
(a) In the event of any permanent closure or relocation of
the office where the Box is situated we will (save in
exceptional circumstances or where action must be taken
immediately due to circumstances beyond our control,
such as following fire or structural damage) notify you as
soon as reasonably practicable in advance.
28.1 The Contract and these Terms and any dispute or claim
arising out of or in connection with them or their subject
matter of information (including non-contractual disputes
or claims). Shall be governed by, – and construed in
accordance with, Irish law, and the Parties irrevocably
submit to the exclusive jurisdiction of the courts of the
Republic of Ireland.
29.1 The contents of the Safe Deposit Box stored by Sentinel
Vaults are held on bailment for the Customer. This means
that in the highly unlikely event that Sentinel Vaults Ltd
was to be liquidated or wound up, the contents of the
Safe Deposit Box shall remain the absolute property of
the customer at all times.