Including System allotment, Software/application installation via email,Ticket etc. Ability and willingness to learn quickly, keep knowledge current. Proven troubleshooting methodology and a desire to solve challenges.

  • Intellian is a leading global provider of stabilized satellite antenna systems.
  • Customer Satisfaction – Keep our customers periodically updated about the progress of the cases.
  • Assist as appropriate to provide content development of technical knowledge base.
  • Utilise support activities to provide documentation enhancements and recommendations.

One advantage of becoming a helpdesk technician is that they usually have optimal working conditions, with the ability to work in an office during traditional business hours. To write an effective helpdesk engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included helpdesk engineer job description templates that you can modify and use. Guide the recruiter to the conclusion that you are the best candidate for the helpdesk engineer job.

Duties & Responsibilities

The Director of the Marketing Department has commissioned a project to stand up a new… Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility. Knowledgeable and demonstrated interest in communication, electronics and information technologies. It is considered that up to 10% of the time may be spent in “Other duties as required”. As part of a fast moving team it will be necessary to assist in a varied array of duties.

help desk engineer

IT technical support staff diagnose and solve software and hardware problems for computer users. Some of the roles and responsibilities of an IT help desk include providing stakeholders of a business with the data they need to make support decisions around asset allocation, budgeting, scheduling, and all processes. They provide you with the necessary support you need with all your assets and processes. They also offer excellent customer service and advice to all users in different types of companies.

CV vs. Resume: The Difference

A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays.

help desk engineer

This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer. Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps.

Related Job Descriptions

If you’d like more information about IT help desks for your business, get in touch today. As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. Once you’ve become a how to become a help desk engineer, you may be curious about what other opportunities are out there. For that reason, we discovered some other jobs that you may find appealing.

help desk engineer

Additionally, senior infrastructure engineer uses skills like cloud, aws, powershell, and puppet on their resumes. Now, we’ll look at senior infrastructure engineers, who generally average a higher pay when compared to help desk engineers annual salary. The average salary for helpdesk technicians is $81,067 per year on average in the United States. Salary can vary depending on experience and certifications, but some helpdesk technicians can earn up to $397,755 per year. Some technicians may also work on a contract basis, earning a per-customer fee.

Work Experience in Your Helpdesk Engineer Resume

Electromechanical or RF education or equivalent experience and training essential. Formal training will be provided, however, it is expected that there will be a high level of self-driven learning/research. Knowledge of Network infrastructure and communications equipment. Ensure any technical concerns are escalated appropriately via escalation scoring process and management is kept informed as necessary. Maintain knowledge at appropriate level for marine VSAT, TVRO and L-band products. Provide structured fault analysis to customers to resolve their issue.

  • They would be expected to have extensive knowledge of common software programs and hardware components, and have familiarity with resolving common technical issues.
  • In contrast, help desk engineers make the biggest average salary of $67,498 in the finance industry.
  • On average, the desktop support specialists annual salary is $7,482 lower than what help desk engineers make on average every year.
  • A complete range of accessories is available to support your satellite communication systems, maximizing their performance.
  • “laptops,” “escalate,” “desk support,” and “mac” are skills that have shown up on help desk engineers resumes.

Provide assistance to the field staff when additional manpower is required. • Develops, documents, and ensures compliance with best practices • Assists in the development of solution architecture to fully manage/support enterprise needs, services, systems • Knowledge of various vendor’s (EMC, IBM, HP etc.) storage platform… Qualified candidates will likely have one to three years of recent IT experience (end-user support and help desk experience) working with a variety of technologies. We require resourceful team members with exceptional problem solving and documentation skills.


Developed customizable hardware and software packages for the customer. A annual salary averages $52,444, which breaks down to $25.21 an hour. However, help desk engineers can earn anywhere from upwards of $36,000 to $74,000 a year. This means that the top-earning help desk engineers make $66,000 more than the lowest-earning ones.

IT helps desks also require technicians to have a number of skills. Excellent verbal communication skills are also important, as well as analytical thinking skills. You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role. Using help desk engineers and information engineers resumes, we found that both professions have similar skills such as “technical support,” “troubleshoot,” and “active directory,” but the other skills required are very different. On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree.

An IT help desk engineer can expect to earn something between $55,000-$65,000 annually. Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. In general, senior infrastructure engineers make a higher salary in the hospitality industry with an average of $123,360. The highest help desk engineer annual salary stems from the finance industry. While some skills are shared by these professions, there are some differences to note. “laptops,” “escalate,” “desk support,” and “mac” are skills that have shown up on help desk engineers resumes.

For government and military use, Intellian provides a range of maritime and land terminals designed and tested to military specifications. The new Intellian GX series of terminals unlocks the full potential of the Inmarsat Fleet Xpress network, with best in class RF performance and high power options. Empowering satellite communication, when space is limited, with the range of fully featured compact VSAT solutions. Intellian is synonymous with innovation, quality and reliability. Delivering technology that solves customer challenges and empowers connectivity globally. Our resume builder tool will walk you through the process of creating a stand-out Architect resume.