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We aim to respond to all online enquiries and voicemails within one working day.
Monday to Friday
9:30am – 5:30pm
Saturday & Sunday
11:00am – 3:00pm
All times subject to change
Questions & Answers
What is a safe deposit box and why do I need one?
A safe deposit box is an individually stored container held within a highly secure and private vault, only accessible by the key holder. They are used to store valuable possessions and documents that you might not wish to keep at home. At Sentinel Vaults, you can guarantee the ultimate security for the contents of your safe deposit box.
What do I need to open an account with you?
To open an account with Sentinel Vaults, we will need suitable proof of ID (including a current, valid passport or current, valid EU Driving licence, and a utility bill dated within 3 months). Photocopies are not accepted.
Can I nominate someone else to access my safe deposit box?
At Sentinel Vaults, we provide the option for you to have up to four applicants on your account. This can be family members or close friends.
What can I store inside my safe deposit box?
Safe deposit boxes are mainly used for valuable, precious or irreplaceable possessions, as well the storage of gold bullion and the safekeeping of important documents. For a more in-depth description of what you can keep in your safe deposit box.
Will I need to show or provide description of my items to Sentinel Vaults or anyone else?
The contents of your safe deposit box are completely private. Only you know the contents of your box.
Do I have privacy inside the security vault?
To offer our customers the ultimate privacy, we offer private viewing rooms inside the vault.
What are your opening hours and can I have access after hours?
Please click here for our opening hours
Our open hours are 9.30am – 5.30pm on Monday to Friday, and 11am to 3pm on Saturday and Sunday. For security purposes, the latest permitted entry time is 15 minutes before advertised closing times.
You cannot access the vault outside of work hours. Once the doors are locked, they are secure until the next business day.